About

A design leader who still builds.

I have led design at IBM, NielsenIQ and LoyaltyOne / Precima, and built from zero three times: a studio, an agency’s digital arm and an enterprise UX practice. I still work hands-on in the patterns, systems and AI interactions.

Experience

Most recent first.

2023 – May 2026

Co-Founder · Urbo Group

Pre-construction real estate design and marketing. Owned brand, website and go-to-market design; built AI visualization and 3D partnerships; generative visual production with Leonardo, Kling and Midjourney. Early R&D and launch work from 2023 alongside other roles; co-founder focus Dec 2025 – May 2026, including the wind-down and post-mortem. Read the case →

May 2024 – Dec 2025

Senior Design Manager · IBM

Led a 14-person design organization across 6–8 enterprise products. Defined how AI behaves when uncertain or wrong, and helped move the division to Design-as-a-Service. Read the case

May 2020 – Jun 2024

Director of UX · NielsenIQ

Joined through Nielsen’s acquisition of Precima. Converged five analytics platforms into one ecosystem and governed design-system standards. Read the case

Jan 2017 – May 2020

Director of User Experience · LoyaltyOne / Precima

Built the UX practice from zero. Designed the guided-workflow model core to Nielsen’s acquisition, and LoyaltyOne’s first enterprise design system. Read the case

Earlier

DRMG · Surround Integrated

Co-founded Surround Integrated, the agency’s digital arm, and moved client accounts from technology-first to experience-first.

Earlier

Senior UX Designer · InMoment / Empathica

Enterprise customer-experience dashboards that turned retail feedback into operator action.

Earlier

Venture Communications

Digital creative leadership after Venture acquired Lifecapture.

Earlier

Co-Founder / Creative Director · Lifecapture Interactive

Co-founded and scaled an interactive studio to ~25 people and led a design practice of 8. See the Lab

Earlier

Games and broadcast VFX

Lead designer, animator and VFX director: Gord@k, educational CD-ROM games, Deepwater Black / Mission Genesis and P.S.I. Factor. See the Lab

Tools and methods

What I work in, from design files to code and research.

Design and systems
Figma: libraries, variants, variables, branchingDesign tokensStorybookZeroHeightCarbon
AI and build
ClaudeChatGPTWatsonPythonReact / TypeScript handoffLeonardo, Kling, Midjourney
Research and delivery
Usability testingInterviewsJourney mapsService blueprintsWCAG, AODAMiro, Jira, Linear, Confluence

Recognition, research and education

English and conversational French.

Recognition
Research

The Aging App

A year-long research and design partnership with the University of Toronto Gerontology Program. Interviewed physicians, nurses, caregivers and industry professionals, and co-designed with older adults an app that consolidates patient data and connects patients with caregivers.

Education
  • University of Toronto, Faculty of Architecture, History & Design
  • Digital Media Studios, Digital Design
  • John Abbott College, Fine Arts

Open to full-time and contract work.

Principal and leadership roles in AI interfaces, data products and design systems. Remote, Eastern Time.